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Strategic Planning

We help industry-leading service and support operations set their strategic goals, improve operational efficiency and drive high level of performance while improving customer satisfaction and loyalty.

 

Our proven strategic planning consulting services leverage input from key decision makers within the organization, interviews with individual contributors and discussions with key customers to develop the strategic plan and align organizational objectives for maximum business results. In addition, we will align the strategy with customer service industry standards and best practices to ensure your success.

Our Clients' Industry

Travel & Tourism
This industry needs strategic planning to adapt to market changes, optimize operations, enhance customer experience, and manage risks. We help set clear growth goals, ensure competitiveness, and support digital transformation for long-term success.
Travel & Tourism
IT & Telecom
The IT & Telecom sector requires strategic planning to manage rapid technological change, streamline operations, improve customer engagement, and navigate regulatory challenges. OILIFINA helps these companies set growth strategies, optimize digital transformation, and maintain a competitive edge.
Business Services
Consumer Products
The retail sector needs to adapt to shifting consumer behavior, optimize supply chains, enhance customer experiences, and manage digital transformation. We help retailers set growth strategies, improve operational efficiency, and stay competitive in a fast-changing market.
Consumer Products
Energy & Utilities
The strategic planning is to manage regulatory changes, drive sustainability efforts, optimize operations, and adapt to market shifts. In OILIFINA Consulting, we help these companies set growth strategies, improve efficiency, and ensure long-term resilience in a rapidly evolving industry.
Energy & Utilities

Strategic and Tactical Planning

Our service can help you create a comprehensive strategic plan, key performance indicators, and goals to take your organization to the next level of performance. The plan will provide a three- to five-year roadmap to guide your organizational development and help eliminate the chaos that can result from poor planning.

We use our planning processes to gather input from leaders, individual contributors, and other key stakeholders to ensure that the plan is aligned with the company’s goals. The strategic plan will allow you to prepare for and implement the strategies and tactics needed to achieve your organizational goals and objectives.

 

Support for Strategic Planning

Vision Statement

A vision describes how you envision your business. As such, it should communicate this dream to your employees and customers in an inspiring way.

A vision statement should be continually reviewed to ensure it remains aligned with how you see your business.

Mission Statement

While a vision describes how you envision your business for your customers and stakeholders, a mission statement describes what you are currently doing. It often outlines what you do, for whom, and how. Focusing on your mission every day should help you achieve your vision. A mission statement might broaden your choices and/or narrow them.

Core Value

Core values describe your beliefs and behaviors. These are the beliefs you hold that will enable you to achieve your vision and mission.

SWOT Analysis

SWOT is an acronym for strengths, weaknesses, opportunities, and threats. A SWOT analysis provides businesses with a situational survey of their market position. It allows you to identify and name the important aspects, events, and competitors of your business.

Goals and Objectives

Long-term goals are statements that fall one level below the vision and describe how you plan to achieve it. This set of goals typically starts at three years and extends to around five years into the future, aligning directly with the mission and vision statements.

Each long-term goal should have a few one-year objectives that advance your goals. Each objective should be as SMART as possible: specific, measurable, achievable, realistic, and time-based.

Action Plan

Each goal should have a plan that outlines how it will be achieved. The level of detail depends on the flexibility you want your managers and team to have. The more detailed it is, the less flexibility there is for those following the plan.